Operations and Customer Experience Executive


The Operations and Customer Experience Executive is a key member of the Sigi Skin team, responsible for taking care of the varied components that are essential behind the scenes to keep the operation going. Responsibilities include fulfilment of customer orders from our website, online market places and assisting our customers in person when they drop by our office to test our products, procurement and assisting for our pop-up events and product launches. As these responsibilities are varied, the Operations Executive is someone who enjoys multi-tasking, has very strong organization and communication skills and is great at problem solving in a variety of circumstances.

They directly impact the profitability of the location through effective expense management practices and leave a lasting impression on our customer based on how they manage the after-sales service complaints. They inspire, lead and develop the sales team during activations and pop ups to deliver a seamless customer experience as exceptional people who are delivering exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. They proactively conduct trainings for the sales team regularly on opportunities for continuous improvement of skills and knowledge. They foster a service environment that empowers and develops a cohesive and focused team that passionately creates unique and memorable service experiences that builds our brand and customer loyalty and delivers sales

The Operations Executive will report to the General Manager.


  • Handling administrative matters related to daily operations and customer experience.
  • Day to day operation activities which include packing of customer orders, PR press kits, events etc.
  • To manage, train and develop the sales team for activations and pop-ups so they can provide a seamless customer experience to all customers.
  • Procurement of items needed for activations and pop-ups
  • Is the expert and key point person for performance of assigned segments (shipments, fulfilments, customer experience and procurement) as well as the competition.
  • Leads by example to create an environment that is collaborative, encouraging, respectful and builds team cooperation
  • Assist with the development of in-house training of sales staff and supervision of sales floor, to support a high energy, positive floor experience for staff and customers.
  • Any ad-hoc duties assigned.

    Who are we looking for:

    • Must possess strong leadership, analytical, creative, and oral and written communication skills.
    • No experience needed, but have a good and eager mindset to learn
    • Must possess proactive strategic and critical thinking skills and the ability to take initiative, anticipate next steps and offer recommendations.
    • Proven balance of results and program driver
    • Must be able to manage and develop direct report(s).
    • Should be a self-starter, accountable and highly organised with the ability to handle multiple projects at one time.
    • Must be team player with the ability to build, foster and nurture relationships with members of cross-functional teams.
    • Must be highly detail-oriented with unprompted follow-through.
    • Trend-spotter and in tune with evolving consumer and market shifts. Forward-thinking.
    • Should demonstrate a passion for the cosmetics industry.
    • Must have very strong Excel and PowerPoint skills.
    • Fluent in both English and Chinese.
    • Excellent written English