Careers

Business Development Manager

Overview:

The Business Development Manager is a key member of the Sigi Skin team, responsible and accountable for establishing brand awareness and new sales channels particularly in Southeast Asia and US market.

He / she is a meticulous, energetic, collaborative and people-oriented individual. He / she is a fast and independent learner who is able to effectively multi-task effectively.

They inspire, lead, develop and implement strategies to increase brand awareness, customer base and sales channels relevant to Sigi Skin

They foster a service environment that empowers and develops a cohesive and focused team that passionately creates unique and memorable service experiences that builds our brand and customer loyalty and delivers sales.

Your Role at Sigi Skin:

Business Development Manager

PRINCIPAL OBJECTIVES:

To assist the Founder in defining strategic objectives for the assigned Treatment categories.
Responsible for helping to create 3-year action plans and successfully executing on defined objectives to grow assigned categories aligning with brand strategies and global objectives
To manage the expansion into the APAC market.
Reporting to the Director the Business Development Executive’s key deliverables will include but not limited to the following:
Identify, develop, and execute new revenue streams for the business within APAC
Plan and carry out direct sales activities to attain new accounts in accordance with agreed sales and business plans
Establish a customer development plan to grow the target accounts
Perform vertical related administrative support (CRM, monthly report) for regional or global stakeholders
Support internal parties to develop best possible solutions for the customers
Achieve and meet the sales budgets for the defined area for new and/ or existing business

Accountabilities:

Leads program conception and development for assigned categories partnering closely with all necessary cross-functional teams.
Lead integrated marketing process and guide execution of global, multi-platform plans, ensuring cohesive customer journey across all touchpoints
You'll drive the team's delivery of projects within timelines and budgets, providing overall direction, setting clear goals and KPI's
Monitors the performance of Sigi Skin versus the competition to identify product need gaps and opportunities; develops and executes action plans to improve brand performance when needed.
Manage Creative development and execution as needed, including external agencies
Manage budget and P&L with Founder as needed
Liaises regularly with Regional marketing teams to ensure programs meet Region/Affiliate Market needs.
Developing insights and strategic perspectives on new opportunities, driving the analyses, presenting the results, and collaborating with teams to develop action plan

The Ideal Candidate

KEY ELEMENTS FOR SUCCESS:

Must possess strong leadership, analytical, creative, and oral and written communication skills
Well versed in written and communication English and Mandarin
2-3 years of relevant experience.
Must possess proactive strategic and critical thinking skills and the ability to take initiative, anticipate next steps and offer recommendations.
Proven balance of results and program driver
Must be able to manage and develop direct report(s).
Should be a self-starter, accountable and highly organized with the ability to handle multiple projects at one time.
Must be team player with the ability to build, foster and nurture relationships with members of cross-functional teams.
Must be highly detail-oriented with unprompted follow-through.
Trend-spotter and in tune with evolving consumer and market shifts. Forward-thinking.
Should demonstrate a passion for the cosmetics industry.
Must have very strong Excel and PowerPoint skills.

Retail and E-commerce Executive

Overview:

The Retail and E-commerce Executive is a key member of the Sigi Skin team, responsible for taking care of the many and varied components that are essential behind the scenes to keep the operation going. Responsibilities include managing supply chain, inventory and housekeeping, utilities, general supplies, overseeing marketing budgets and activations. As these responsibilities are varied, the Retail and E-commerce Executive is someone who enjoys multi-tasking, has very strong organization and communication skills and is great at problem solving in a variety of circumstances. They directly impact the profitability of the location through effective expense management practices and leave a lasting impression on our customer based on how they manage the after sales service complains and repairs.

They inspire, lead and develop the sales team to deliver a seamless customer experience as exceptional people who are delivering exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. They proactively coaches and updates the sales team regularly on opportunities for continuous improvement of skills and knowledge. They foster a service environment that empowers and develops a cohesive and focused team that passionately creates unique and memorable service experiences that builds our brand and customer loyalty and delivers sales.

1. Ecommerce Management

Own the ecommerce parts of the business. You’ll be maintaining our Shopify Plus, Shopee, Lazada and various online store platforms and overseeing its growth, optimization, and possible expansion into new geographic markets and retailer e-commerce
Fulfilling daily orders from all our various online platforms
Utilize data analytics to understand user behaviours, map out customer journeys, and leverage insights to unlock new growth and retention opportunities
Implement organizational tools to transform analytical data into digestible insights and actionable strategy and continuously communicate insights back to team
Work closely with the Marketing Executive on designing website layout and content as well as providing direction to continuously optimize customer experience.
Work closely with the Business Development Executive to roll out promotions and ensure we grasps maximum exposure on all online platforms.
Track customer returns, refunds, defectives, customer complaints and associates costs. Able to respond to customers regarding to this. Provide reports and feedback to relevant internal parties as required.
Monitor trends and identify and implement improvement opportunities to enhance customer experience.
Able to streamline the e-commerce fulfilment process.

2. Operations

Supervise sales floor, support a high energy, positive floor experience for staff and customers, observe productivity during pop-ups events
Provides regular updates to staff through open communication encourages team to meet or exceed location sales and profitability targets, while role modelling desired behavior.
Manage budget and P&L with Founder as needed
Maintain inventory to ensure no stock-outs and to analyse trend
Maintain good relations with all retailers from online to offline.
Filing of invoices and be up to date with all billings for various sales channels

Who are we looking for:

Must possess strong leadership, analytical, creative, and oral and written communication skills.
No experience needed, but have a good and eager mindset to learn
Must possess proactive strategic and critical thinking skills and the ability to take initiative, anticipate next steps and offer recommendations.
Proven balance of results and program driver
Must be able to manage and develop direct report(s).
Should be a self-starter, accountable and highly organised with the ability to handle multiple projects at one time.
Must be team player with the ability to build, foster and nurture relationships with members of cross-functional teams.
Must be highly detail-oriented with unprompted follow-through.
Trend-spotter and in tune with evolving consumer and market shifts. Forward-thinking.
Should demonstrate a passion for the cosmetics industry.
Must have very strong Excel and PowerPoint skills.
Fluent in both English and Chinese.
Excellent written English